Refund and Returns Policy

1. Overview
At designer-dress.com.au, we strive to provide high-quality designer dresses and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

2. Eligibility for Returns
We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be made within 3 days of receiving the order.
  • Items marked as final sale, customized, or made-to-order are not eligible for return.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact our customer service team at admin@designerdress.com.au with your order number and reason for return.
  2. We will provide you with a return authorization number and shipping instructions.
  3. Pack the item securely and send it to the provided return address.
  4. Once we receive the item and inspect it, we will process your refund or exchange within 3-5 business days.

4. Refund Policy

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable.
  • If the item was purchased with a discount or as part of a promotion, the refunded amount will reflect the adjusted price.

5. Exchanges

  • We offer exchanges for a different size or a replacement if the item is defective or incorrect.
  • Exchange requests must be submitted within 3 days of receiving your order.
  • If the requested item is unavailable, we will issue a refund instead.

6. Damaged or Defective Items
If you receive a damaged or defective item:

  • Contact us immediately at admin@designerdress.com.au with photos of the defect or damage.
  • We will provide a replacement or issue a full refund, including shipping costs.

7. Non-Returnable Items
The following items are not eligible for return or refund:

  • Items marked as final sale.
  • Custom-made or altered dresses.
  • Worn, washed, or damaged items not due to our error.

8. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check with your bank or payment provider, as processing times may vary.
  • If more than 10 business days have passed, contact us at admin@designerdress.com.au.

9. Contact Us
If you have any questions about our refund and return policy, please reach out to us: 📧 Email: admin@designerdress.com.au
📞 Phone: ###
📍 Address: 123